FAQ
How can I track my order?
You can track your order using your order number and email address in the Track My Order section on our website.
What are your shipping times?
We usually ship your order within 24 hours, but in some cases, it may take up to 72 hours.
Once shipped, delivery typically takes 5 to 10 business days (depending on season, promotions, and the carrier).
Is shipping free?
This depends on promotions and specific periods. If free shipping applies, it will be clearly displayed on our website.
Do you ship worldwide?
Currently, we mainly ship to Canada, but also deliver to several countries worldwide.
Where do you ship from?
Our headquarters are located in Canada, and our main international warehouse is based in Asia.
We are also developing a Canadian warehouse to deliver within 7 days across Canada.
I did not receive all the items in my order, why?
Our products may be shipped separately depending on your order.
For example, if your order includes items from two different warehouses, you will receive two separate shipments.
I received a damaged item. What should I do?
We are very sorry to hear that. Please contact us through our website’s contact form, email, or live chat, and we will quickly send you a replacement.
What about the quality of your products?
Our products are carefully made by professionals. We focus on the quality of materials to ensure long-lasting and premium items.
What payment methods do you accept?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal.
We do not accept checks, money orders, or bank transfers.
How do I return a product?
For any return inquiries, please contact us at 📧 contact@valkunda.com.
For more details, please refer to our Refund Policy.
Are return costs covered?
No, all return costs and related fees are the responsibility of the customer.
Can I request a refund?
Yes, you may request a refund by contacting us at 📧 contact@valkunda.com.
⚠ Once a product has been shipped, any attempt to cancel an order or request a refund through your bank without contacting us first will be considered FRAUD and may result in legal action.