Shipping Policy

Policy Violations

Any attempt to violate our policies will result in prosecution and a claim for attempted fraud.

Once a product has been shipped, any attempt to cancel an order or request a refund from your financial institution without contacting us first will be considered FRAUD, and you may be subject to a complaint from our company.

Our Commitment

Our goal is to provide you with the best shipping options, no matter where you live.
We ship daily to hundreds of customers worldwide and strive to deliver the highest level of service.

Shipping Times

  • Europe: 1 to 3 business days
  • America (Canada, USA, Australia): 1 to 3 business days

Delivery Times

  • Europe (France, Belgium, Luxembourg, Switzerland, Germany, Spain, Italy, Sweden, Denmark, Austria, Netherlands, etc.): 5 – 10 business days
  • Canada (Quebec): 5 – 10 business days
  • United States: 5 – 10 business days
  • Australia: 10 – 30 business days
  • Rest of the world: 20 – 30 business days

For specific country delivery details, please contact us at 📧 contact@valkunda.com.

Order Processing

All orders are shipped from our designated warehouse within 1 to 3 business days maximum.
During sales periods, please allow up to 6 business days for dispatch.

If your order is not delivered within the expected timeframe, please contact us for assistance.

If delivery takes more than 70 days (standard shipping), we will refund the entire order and you may keep the item.
(This does not apply to stolen/lost items or incorrect addresses. We always rely on tracking information.)

Shipping Delays

Delays may occur due to suppliers, logistics, reduced air flights, remote areas, or shortage of couriers.
We will always track your package until you receive it.

⚠ Please note: public holidays may affect delivery times.

Customs Fees

Customers are responsible for customs fees, if applicable.
We try to minimize customs charges by splitting large orders into several shipments. However, customs are random and we cannot guarantee exemption.
Refusal to pay customs duties is not a valid reason for a refund.

Pre-Orders & Out-of-Stock Items

If your order includes pre-ordered or out-of-stock items, we will ship the available items immediately, and the rest will be sent once available.

Tracking Your Order

You will receive a confirmation email and/or SMS (if you provided a phone number) with a tracking ID and link.

👉 Please allow 3 to 7 business days for tracking information to appear.

Address Disclaimer

It is the buyer’s responsibility to ensure that the delivery address is correct.
If you entered the wrong address, please contact us immediately at 📧 contact@valkunda.com.

Size Disclaimer

It is the buyer’s responsibility to ensure the correct size is chosen. Please contact us immediately if you entered the wrong size.

Lost or Stolen Packages

VALKUNDA is not responsible for lost or stolen packages delivered to the address provided at checkout.
If tracking shows the package as delivered but you haven’t received it, you must contact the carrier or local authorities.
No refunds or replacements will be issued for stolen or lost packages.